Reference

online138 Privacy Policy For Your Account

Our online138 Privacy Policy explains how we handle account details, device signals, cookies and wallet records when you use DANA, OVO, GoPay or QRIS.

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online138 online138 Privacy Policy For Your Account
CONTACT ROUTES

Where To Ask About Privacy Policy

A clear contact route helps you resolve a Privacy Policy question without sending account details through an unrelated channel.

Policy questions Use the account help path to ask how we collect, use or retain your…
Wallet records If your request concerns DANA, OVO, GoPay or QRIS, mention the payment rail and…
Access concerns For a login or phone-verification concern, state the device path you used, such as…
DATA PRACTICES

How We Apply The Privacy Policy

Our handling process follows the account action that created each record, rather than treating every detail as one broad profile.

Account collection

When you open an account, we collect the contact and verification details needed to connect you with that account. We do not ask you to place a wallet PIN in a policy request.

Cookie controls

Cookies can remember a session path and help us understand whether a page opened on mobile or desktop. Your browser settings provide a way to remove or restrict cookies.

Device signals

A device type, browser version and login time can help us identify unusual account access. These signals support account protection and are handled as access records.

Wallet matching

DANA, OVO, GoPay and QRIS references help us connect a payment status to the correct account. We use the reference for the stated transaction purpose, not as a general profile label.

Retention timing

We retain different records for different periods, including account, payment and support records. The applicable period can depend on local law and the reason the record must remain available.

Change requests

You can ask us to correct account details, explain a data use or assess a removal request through the policy contact route. We may verify account ownership before making a change.

Privacy Policy Questions About online138

These Privacy Policy answers address the account, device and wallet questions you may have before opening an account. If your request concerns a specific record, use the contact route above and identify the account step or payment rail involved. Access remains subject to local requirements.

It covers account details, phone verification, device signals, cookies, login records, support requests and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

Yes. The Privacy Policy explains that wallet references help match a payment status with your account. We ask you to share only the reference needed for a DANA, OVO, GoPay or QRIS request.

Cookies can keep a session connected and show whether you opened a page through a mobile or desktop browser. You can restrict or remove them through your browser settings.

You can contact us through the account help path to request a correction or ask how a detail is used. We may confirm account ownership before changing contact or verification records.

Retention depends on the record type and its purpose. Account, payment and support records may follow different periods, and the applicable schedule depends on local law and operational needs.

Yes. Send a request through the policy contact route with your registered contact detail and the record you want checked. We may ask for an account step to confirm that the request is yours.

Yes. Account access and certain data requests depend on local law. Where local law permits, we process requests through the stated contact path and explain any limitation that applies.

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