Reference

online138 Legal terms for Indonesia

online138 Legal details explain how we handle account access, identity checks, payment records and policy requests in one clear place.

Local-law wordingAccount record clarityPolicy contact pathIndonesia access

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Legal terms for DANA and QRIS

online138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice explains the conditions attached to account access, identity checks, wallet records and policy changes. Access depends on local law, and where local law permits, you should read the applicable terms before opening an account or using the lobby. We record payment references connected

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with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity so we can match a transaction to the right account and investigate a status question. The notice also explains how we use account details, device information and cookies, plus when records may be retained for
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security, dispute handling or legal requests. If a rule changes, we place the updated wording in the policy area and identify the relevant date. Indonesian account details should be accurate so identity checks and payment records can be matched without avoidable delays.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY CONTACT ROUTES

Legal help from your account area

A policy question should have a clear route, so we keep account and Legal requests close to the account support desk.

DATA HANDLING DETAILS

Six safeguards for account records

Legal handling is practical: we explain what information is collected, why it is needed and how you can ask for a change.

Data purpose

We use account details for access, identity checks, payment matching and support handling. The Legal wording separates these purposes so you can understand why a detail is requested.

Cookie choices

Our policy explains cookies and related device signals used around account access. You can raise a cookie question through the privacy request path when a setting needs clarification.

Account security

Before discussing private records or changing account details, we may check ownership. Keep your login details private and contact us from the account area when a security concern appears.

Record retention

We retain account, support and payment references only for stated operational, dispute or legal purposes, subject to applicable requirements. The policy wording explains how retention questions are handled.

Correction requests

If your name, contact detail or account record is inaccurate, send a correction request through support. We may ask for verification before changing information linked to your account.

Policy ownership

We handle Legal questions through our account support and privacy routes. Include the policy page, account detail and requested change so the right team can assess your case.

Legal answers before account access

These Legal answers cover the questions we expect before an Indonesian account is opened or used. They explain local-law wording, data requests, payment references, cookies and account changes without replacing the policy text that applies to your situation. If your question is personal to your account, use the support route and include the relevant reference.

Legal covers our account terms, privacy wording, cookies, identity checks, payment records, policy changes and contact routes. Read those pages before opening an account so you understand the conditions that apply.

Yes. Access depends on local law, and where local law permits, the applicable terms explain eligibility and account conditions. You should confirm that using the service is permitted in your location before continuing.

DANA and QRIS references help us match a payment event with the correct account and investigate a status question. OVO, GoPay, bank transfer and virtual account records may be handled in the same way.

You can ask for a correction or policy-related change through the privacy request path. We may verify account ownership first, then assess the request under the applicable Legal wording.

The Legal policy explains which cookies or device signals support account access and why they are used. If a cookie setting or explanation is unclear, contact us through the privacy route.

Retention depends on the purpose of each record and applicable legal requirements. Account, support and payment references may be kept for security, dispute handling or required records, as described in the policy.

Use the account support desk for access, identity or payment-record questions, and the privacy request path for data or cookies. Include the policy page and relevant account reference to help us respond.

online138 Legal terms for Indonesia

Legal help from your account area

Six safeguards for account records

Data purpose

Cookie choices

Account security

Record retention

Correction requests

Policy ownership

Legal answers before account access

01 What does Legal mean on online138?

02 Does online138 access depend on Indonesian law?

03 Why does Legal mention DANA and QRIS records?

04 Can I request a change to my online138 data?

05 How are cookies covered by the Legal policy?

06 How long are account and payment records kept?

07 Where can I ask an online138 Legal question?

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